IT Department as a Service (ITDaaS)
Dependable Support. Enhanced Cybersecurity. Predictable Budgeting.
Active DataComm is pleased to present our managed IT service offering: IT Department as a Service (ITDaaS). This tiered solution is designed to provide your organization with dependable technology support, enhanced cybersecurity protections, proactive system management, and a predictable monthly IT budget.
The purpose of ITDaaS is to give your organization access to a professional IT department experience without the uncertainty of purely reactive, hourly-only support. Each service tier includes remote help desk support during normal business hours, allowing your staff to receive assistance for common technology issues without every request becoming a separate invoice.
Why Choose a Per-User IT Model?
As technology has evolved, so has the way organizations must protect their systems. Modern IT support is no longer focused only on physical devices such as desktops, laptops, and servers. Today, the greatest risks often involve:
- Users and Identities
- Email Accounts
- Cloud Services and Business Data
- Remote Access
For this reason, Active DataComm’s ITDaaS model is structured around a per-user/per-person pricing approach, allowing support and security services to better align with how your team actually works. Our goal is simple: to help your technology operate securely, reliably, and predictably so your team can stay focused on serving your customers and running your business.
Choose Your ITDaaS Plan
Each tier is designed to provide a clear service structure, defined expectations, and a predictable monthly investment. Choose the level of support and protection that best fits your operational needs, security requirements, and budget.
EssentialCare
Recommended For Small & Low Risk Businesses
Starting at $100 per user / month
- Remote Support (Business Hours M-F / 8-5)
- Huntress Advanced EDR (Endpoint Detection and Response)
- Optional Add-on: SpamHero Email spam, virus, and malware filtering ($25 / domain / month)
REMOTE SUPPORT INCLUDED
M-F/8-5
ProSecure
Recommended For Most Businesses
Contact us for customized pricing
EVERYTHING IN ESSENTIALCARE, PLUS:
- Priority Support SLA (Service Level Agreement)
- RMM & Patch Management (Workstations & Servers)
- Endpoint Monitoring & Asset Inventory Reporting
- ITDR (Identity Threat Detection and Response)
- Security Awareness Training (SAT)
- Network Security: Firewall Monitoring, Patching, IDS/IPS, & Maintenance
REMOTE SUPPORT INCLUDED
M-F/8-5
SecureElite
Recommended For Regulated & High Risk Businesses
EVERYTHING IN PROSECURE, PLUS:
- SIEM (Log Retention & Alerting)
- Incident Response Coordination
- Quarterly Security Reviews by CISSP
- Compliance Reporting Support by CISSP
- Executive Security Summary Reports by IT Director
REMOTE SUPPORT INCLUDED
M-F/8-5
Ready to Transform Your IT Experience?
Stop worrying about unpredictable hourly invoices and reactive fixes. Partner with Active DataComm to secure your network, empower your staff, and scale your operations with confidence.